Terms

The Bubrig winery & oil mill allows for safe transport by using specially adapted and highly resilient boxes, which ensure a high level of safety during transport.

For Croatia:
We package products into transport boxes that fit 1, 2, 3, 6 and 12 bottles.

For EU:
We package products into transport boxes that fit 6 and 12 bottles, in order for you to complete the order the basket has to contain 6, 12, 18 .... bottles of the same or different products.

In accordance with the Consumer Protection Act, in the event of a material defect of the product the provisions on the liability for material defects of the Civil Obligations Act (Official Gazette 35/05, 41/08, 125/11, 78/15) are applied to the relationship between the consumer (end user) and Vila Mora d.o.o.

Vila Mora d.o.o. assumes no responsibility for the accuracy of information or for any errors on this website.

Our goal is that the information is timely and accurate, therefore the content of this website is constantly improved and is subject to change.

Also, we bear no responsibility for any damages or loss caused by the direct or indirect use of this website.

This website can have links which lead to other websites. The user can visit them at his own responsibility.  Vila Mora d.o.o. is not responsible for the content found on external websites.

The user agrees that no employee of Vila Mora d.o.o., as well as any other person or company, who was involved in the development of this website, can be held responsible towards other persons or companies for any damages or losses which arise from the use of this website.

While conducting payments on our web shop you are using CorvusPay – an advanced system for secure acceptance of credit cards on the Internet.

CorvusPay ensures complete privacy of your credit card data from the moment you type them into the CorvusPay payment form. Data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your sensitive payment card data. Similarly, CorvusPay operators cannot access your complete cardholder data. An isolated system core independently transmits and manages sensitive data while at the same time keeping it completely safe.

The form for entering payment data is secured by an SSL transmission cipher of the greatest reliability. All stored data is additionally protected by hi-grade encryption, using hardware devices certified by FIPS 140 2 Level 3 standard. CorvusPay fulfills all of the requirements for safe online payment prescribed by the leading credit card brands, operating in compliance to the PCI DSS Level 1 standard - the highest security standard of the payment card industry. Payments made by cards enroled with the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or a password.

All information collected by Corvus Info is considered a banking secret and treated accordingly. The information is used exclusively for the purposes for which they were intended. Your sensitive data is fully secure and it’s privacy is guaranteed by the state of the art safeguard mechanisms. We collect only the data necessary for performing the work in accordance with the demanding prescribed procedures for online payment.

Security controls and operating procedures applied within the CorvusPay infrastructure not only ensure current reliability of CorvusPay but permanently maintain and enhance the security levels of protecting your credit card information by maintaining strict access controls, regular security and in-depth system checks for preventing network vulnerabilities.

Thank you for using CorvusPay!

With this Statement we commit to protect the privacy of users, buyers, and visitors of our website, as well as the security of personal information which is provided to us through the website.

This notification describes the type of information we may gather from you when you visit our website, and it explains how we use that data as well as the steps we undertake in order to protect it. Also, the notification describes the choices available to you, regarding the gathering and use of your data, when you visit our website.

Which information we gather about you and how we use it?

Generally, you can visit our website without revealing personal data about yourself. We do not gather personal data about you (such as your name or contact details) when you visit this website, unless you willingly send the data through one of the available forms set up for a certain purpose (contact form, registration form, shopping form, newsletter signup form) and by doing that give your consent so we can gather and use your personal data for the stated purpose. All personal data is used only for the purpose for which it was gathered and for which consent was given. Persons who are 16 years old or older can give consent for the processing of personal data, while parents or guardians can give consent for persons under the age of 16. We will not make the gathered data available to unauthorized third parties in any way, unless for purposes defined by the law.  All data is deleted after the purpose for which it was gathered ceases, namely when the contractual relationship is terminated, and at the latest the data is deleted after the expiry of all legal obligations in relation to the storage of personal data.

Here we state the additional circumstances in which we will share your information with authorized third parties, as well as additional purposes for which we use your data:

Accounting
We share data with our accountants for tax purposes. For example, we share invoices which we issue and which are received by our accountants for the purpose of filling out tax applications and receipts at the end of the year.

Type of personal data which is processed

Personal data which is gathered through the contact form: name and surname, e-mail, and additionally a telephone number, if it’s listed.
Personal data which is gathered through the registration form and shopping form: name and surname, e-mail, address, city and postal code, telephone number.

Information which is gathered automatically on our website

We automatically gather information in the server log files, such as your IP address, type of browser, pages for redirection / exit and operating system. We use this information to manage our website and our technical solutions, to understand how visitors browse our website and services, and to improve your experience of using our website and services.

Access and updating your personal data

Our user has the following rights at all times:

• the right to access the data
• the right to be informed about the processing of personal data
• the right to data portability
• the right to revoke consent
• the right to lodge an objection
• the right to correct and modify personal data, if the data is incomplete or incorrect
• the right to delete, when the processing purpose ceases, when consent is revoked or when an objection is lodged

If you want to exercise one of the above mentioned rights, contact us through the contact form on our website.  Also, you can contact us by phone, which is listed on the website, or by sending mail to our address, which is listed on the website.

Security of your personal data

We are committed to undertaking appropriate technical and organizational measures for the protection of your personal data from unauthorized or illegal handling, as well as from accidental loss, destruction or damage.  When you provide your personal data through our website, that information is securely sent over the Internet by using high-quality encoding and stored on our secure servers, which are located in the EU.

NOTIFICATION ABOUT LODGING A CONSUMER COMPLAINT

In accordance with article 10 paragraph 3 of the Consumer Protection Act (Official Gazette, no. 41/14, 110/15), we are notifying consumers that they can lodge a complaint, in which they express their dissatisfaction regarding a purchased product or the quality of provided service in writing, and the receipt of that complaint will be confirmed in writing without delay. The complaint can also be submitted in writing by sending it to: Vila Mora d.o.o., Zakotorac 8, 20240 Trpanj, Croatia or by sending an e-mail: info@vinarijabubrig.com

We will provide a written answer to the consumer’s written complaint no later than 15 days after its receipt, therefore we kindly ask that you provide your contact address in your complaint.

You can download the complaint form HERE

UNILATERAL CONTRACT TERMINATION

You can electronically fill out a form for the unilateral contract termination, which can be found on our website, and send it to our e-mail address.
We will send you a receipt notification by email without delay, confirming that we received the notification on unilateral contract termination.

INSTRUCTIONS FOR UNILATERAL CONTRACT TERMINATION

1. Calculating the deadline for the unilateral contract termination

You can unilaterally terminate a contract within 14 days, without stating a reason.

In order to obtain the right to unilaterally terminate this Contract, you have to notify us about your decision on the unilateral termination of the contract before the expiry of the deadline with an unambiguous statement sent via mail or e-mail, in which you will state your name and surname, address, telephone number, telefax number or e-mail address, and you can also use the attached form for the unilateral contract termination, which can be found at the bottom of the page.

The deadline for the unilateral termination is 14 days from the day the goods, which are the subject matter of the Contract, were given into your possession or to a third party, which you chose, but which is not the carrier.

2. Reimbursement of the paid amount

We can carry out a refund only after the goods have been returned to the us, or after you deliver proof to us that the goods have been sent back.

3. Return of goods

Return of goods is only accepted if the goods are undamaged and in their original packaging.
If the goods are not in the requested condition (undamaged and in original packaging), the Seller will be unable to accept the refund claim, and the Buyer will have to pay postal charges in the amount of 50 HRK so that the goods can be sent back to his home address.

If after inspecting the product, the Seller ascertains that the goods were returned in the requested condition, he will refund the full amount, which the Buyer paid, to the current account or credit card, in the same manner in which the Buyer made the payment respectively, no later than 14 days after receiving the decision on the unilateral contract termination.

4. The cost of returning the goods

You bear the direct costs of returning the goods.

5. Responsibility of the consumer for decreasing the value of the goods

You are responsible for any impairment of goods resulting from the handling of the goods, except for what was necessary to determine the nature, characteristics and functionality of the goods.

You are responsible for any decrease of the value of the goods, which resulted from the handling of goods, except for handling which was required in order to ascertain the nature, features and functionality of goods.
The right to a unilateral contract termination is excluded in the events specified in article 74 of the Consumer Protection Act. Complete information regarding the right of buyers to unilaterally terminate contracts can be found by clicking on the link Consumer protection act.

You can download the form for the unilateral contract termination HERE

Free shipping for the territory of the Republic of Croatia, for orders that contain 6 or more products. The products are delivered by the transportation company GLS.  The products are delivered to your home address.

The products will be properly packaged, so that they cannot be damaged during transport.  The Buyer has to check for potential damages upon the delivery of the product, and if there are visible defects on the packaging the Buyer has to immediately notify the deliverer. The goods are insured against damages and loss during delivery, and if the Buyer doesn’t receive any notification or delivery from the Seller within 7 days after placing the order, he has to notify him in order to ensure that the shipment is found or that a new shipment is sent.

SHIPPING COST FOR EU

SHIPPING COST FOR CROATIA

TERMS OF SALE
These terms of sale establish the order, payment, delivery and recall, or complaint procedure for the goods which are offered on our website. The Distributor (Seller) of the products offered in the webshop vinarijabubrig.com (hereinafter: goods) is Vila Mora d.o.o., Pelješac, and the Buyer of goods is a visitor of the Internet catalog, who chooses at least one product, fills out an electronic order form and sends it to the Seller.

ORDERING
The goods are ordered through an electronic form and by telephone. The Buyer has to fill out a Profile, which contains basic information regarding the payment and delivery of requested products, and he will be notified via e-mail about the executed order.
After selecting a product, you can click on its details and find out everything about it and take a closer look, and if you want to buy it just click on the basket and it will be immediately transferred there. In the basked you can choose the quantity and also cancel the purchase. Your basket is visible and available at all times, and you can continue to leisurely browse our store. After you're done shopping, return to your basket and select “complete order”. The notification on the successful purchase is sent to your e-mail address.

PAYMENT
Payment methods are as follows:

1. Credit Cards
American Express®, MasterCard® i Maestro®, Visa, Discover and Diners.

While conducting payments on our web shop you are using CorvusPay – an advanced system for secure acceptance of credit cards on the Internet.

2. Bank transfer

When you choose this payment method, you will receive an order confirmation with all the information you need to make a payment. You can then make payments by using internet banking or by the way you normally pay your bills - via bank, mail, Fine or similar.
Upon receipt of payment we will send you ordered items.

3. Cash on delivery
Payment is made when picking up the goods and paid to the delivery person.

using the website of the Winery and oil mill Bubrig you accept these terms of use.

The content of this website is provided by the Vila Mora d.o.o. team and it is copyright protected.

Unless otherwise indicated in the content, you have the right to browse, copy, print and distribute (but not modify) the content of this website, under the condition that you use the content for informative, non-commercial purposes, and you place a copyright notification on the content you use.